Return And Refund Policy
usaaxon promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact, as we invest a great deal of care and attention in packing and shipping every order from usaaxon.
Return & Refund Policy
- We do not accept exchange requests for any products.
- The return shipping fee shall be borne by the customer.
- Products are eligible for return and refund within 30 natural days after delivery.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please submit a request via our Returns Portal. If your return is accepted, we will send you instructions on how and where to send your package. Items returned without prior return approval will not be accepted.
Restocking Fee
We will charge a restocking fee equal to 5% of the product price for all returned items.
Return Process
You may email us at service@usaaxon.com Monday through Friday, 9 AM to 6 PM (ET). We will provide you with a return address for your return shipment.
- Place the unused product back into its original packaging.
- Email service@usaaxon.com to request a return shipping label.
*Please include your order number in the email so we can generate the return shipping label for you.
- Ship the original items back using the provided shipping label.
- A refund will be issued once the items are received and inspected.
After receiving your return, we will complete the inspection within 3 business days. You will be notified of refund approval or rejection within 1 business day. If approved, the refund will be credited to your original payment method within 7 business days.
We will notify you once we have received and inspected your return, and confirm whether your refund has been approved. Once approved, the refund will be automatically processed to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account. We want you to be fully satisfied, but we must follow these guidelines to ensure fair and consistent service for all customers.
Order Cancellation
Orders cannot be canceled once they have been shipped, or if 3 hours have passed since the order was placed. Our team processes orders immediately upon receipt. To cancel your order, please email us at service@usaaxon.com.
Lost or Missing Packages
Use the tracking number you received to check the latest status of your package and confirm if it is truly lost or missing. In some cases, a package may be temporarily delayed at a location due to weather, shipping disruptions, or other issues.
If the tracking information shows the package has been marked as delivered but you have not received it, or if there has been no tracking update for an extended period, please contact our customer service team immediately. Please have your order number, tracking number, and any relevant information ready to help us process your request quickly.
Unsuccessful Delivery
Please ensure you enter the correct shipping address. We are not responsible for any losses, delays, or additional charges caused by incorrect shipping addresses. Please double-check your delivery address when placing an order to avoid delivery failure.
If you have completed all return steps but have not received your refund, please contact us via email.
If you encounter any issues during your shopping experience on our website, please contact us at service@usaaxon.com for assistance.